Shipping policy
1. Order Processing Time
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All orders are processed within 1–2 business days (Monday to Saturday).
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Orders placed on Sundays or public holidays will be processed the next working day.
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You will receive a confirmation once your order has been shipped.
2. Shipping Time
Estimated delivery times:
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Within Pakistan: 3–5 business days
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Remote Areas: 5–7 business days
Please note that delivery times may vary during sales, holidays, or due to unforeseen courier delays.
3. Shipping Charges
Shipping charges are calculated at checkout and clearly displayed before payment.
4. Order Tracking
Once your order is shipped, you will receive a tracking number via email or SMS.
You can use this tracking number to monitor your delivery status.
5. Delays & Issues
While we aim to deliver within the estimated timeframe, delays may occur due to:
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Weather conditions
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Public holidays
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Courier service issues
Mini Aura is not responsible for delays caused by third-party courier services, but we will always assist you in resolving any issues.
6. Incorrect Address
Please ensure your shipping address is correct at checkout.
Mini Aura is not responsible for orders delivered to incorrectly provided addresses.
7. Damaged or Missing Items
If your order arrives damaged or incomplete:
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Contact us within 48 hours of delivery
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Provide your order number and clear pictures of the issue
Our support team will assist you promptly.